Refund Policy for Nafhaa CRM

Effective Date: 26 Sep 2023

Thank you for choosing Nafhaa CRM for your customer relationship management needs. We value your satisfaction and aim to provide you with the best services possible. However, we understand that situations may arise where a refund is necessary. Please read this refund policy carefully to understand our refund procedures.

1. Eligibility for Refund

We offer refunds under the following conditions:

1.1 Dissatisfaction with Service

If you are not satisfied with our services within the first 10 days of your subscription, you may be eligible for a refund. You must contact our customer support team during this period to initiate the refund process.

1.2 Technical Issues

In the event of significant technical issues or service downtime that cannot be resolved within a reasonable timeframe, you may be eligible for a refund. Our technical support team will assess the issue and determine eligibility.

2. Refund Process

To request a refund, please follow these steps:

2.1 Contact Support

Contact our customer support team by emailing Please provide your name, contact information, and a brief explanation of why you are requesting a refund.

2.2 Assessment

Our support team will review your request and may ask for additional information to better understand the situation.

2.3 Approval or Denial

We will notify you of our decision to approve or deny your refund request within 10 business days.

3. Refund Options

3.1 Credit Card Payments: If your original payment was made by credit card, the refund will be processed back to the same card within 15 business days after approval.

3.2 PayPal Payments: Refunds for PayPal payments will be credited back to the original PayPal account within 30 business days after approval.

4. Non-Refundable Fees

Please note that certain fees, such as setup fees, customization fees, or any fees for additional services, are non-refundable.

5. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

Nafhaa CRM Support


6. Changes to the Refund Policy

Nafhaa CRM reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

By using Nafhaa CRM services, you agree to comply with this refund policy. If you do not agree with the terms of this policy, please do not use our services.